Client Support Coordinator

Arrive Ministries is a Christian nonprofit seeking life transformation for refugees, immigrants, and the Church.

Job Summary: The Client Support Coordinator mobilizes volunteers to support the needs of client-based programs, specifically new arrivals. Volunteer opportunities include: host home, apartment setup, interpretation, transportation, bus guide, etc. This position also oversees the donation room.

Responsibilities:

Volunteer coordination for client-based programs (50%)

• Recruit, train, and provide ongoing support to volunteers
• Work closely with Reception & Placement program to coordinate volunteers for one-time needs
• Oversee volunteer interpreters, ensuring Limited English Proficiency Standards are carried out
• Assist with research, development, and distribution of resources for volunteers
• Track volunteer support and other measures in Dynamics Database
• Collaborate with staff to strategize volunteer/client connection opportunities, assisting with the development of new opportunities as needs arise
• Coordinate service project opportunities for churches

Donation Room Management (50%)

• Coordinate gift-in-kind requests in collaboration with the Resettlement & Placement Program Manager to determine needs, storage and process for receiving gifts
• Provide receipts to donors as requested and record donation information according to Arrive Ministries’ development processes
• Organize and store inventory in the donation room, purchasing items when needed and coordinating with case managers to build welcome kits for refugee families

Knowledge and Skills Required:

• Demonstrated relationship with Jesus
• Detail oriented, with the ability to manage multiple tasks simultaneously
• Ability to take initiative and work both independently and collaboratively
• Excellent time management, organization, and problem-solving abilities
• Cross-cultural experience; ability working with limited-English speakers a plus
• Competency using computer applications for writing, record-keeping, and research
• 4-year college degree or work experience equivalent
• Valid MN Driver’s license with proof of insurance and good driving record
• Agree with and adhere to Transform Minnesota’s Statement of Faith, Core Values and Code of Conduct

Additional Information:

• Status: Full-time (40 hours per week), with a typical workday schedule (8:30am-5pm)
• Flexibility in scheduling required for evening (2/week maximum) and weekend (1/month) trainings and connection