Client Support Coordinator

Arrive Ministries is a Christian nonprofit seeking life transformation for refugees, immigrants, and the Church.

Job Summary: The Client Support Coordinator mobilizes volunteers to support the needs of client-based programs, specifically new arrivals. Volunteer opportunities include: host home, apartment setup, interpretation, transportation, bus guide, etc. This position also oversees the donation room.


Volunteer coordination for client-based programs (50%)

  • Recruit, train, and provide ongoing support to volunteers
  • Work closely with Reception & Placement program to coordinate volunteers for one-time needs
  • Oversee volunteer interpreters, ensuring Limited English Proficiency Standards are carried out
  • Assist with research, development, and distribution of resources for volunteers
  • Track volunteer support and other measures in Dynamics Database
  • Collaborate with staff to strategize volunteer/client connection opportunities, assisting with the development of new opportunities as needs arise
  • Coordinate service project opportunities for churches

Donation Room Management (50%)

  • Coordinate gift-in-kind requests in collaboration with the Resettlement & Placement Program Manager to determine needs, storage and process for receiving gifts
  • Provide receipts to donors as requested and record donation information according to Arrive Ministries’ development processes
  • Organize and store inventory in the donation room, purchasing items when needed and coordinating with case managers to build welcome kits for refugee families

Knowledge and Skills Required:

  • Demonstrated relationship with Jesus
  • Detail oriented, with the ability to manage multiple tasks simultaneously
  • Ability to take initiative and work both independently and collaboratively
  • Excellent time management, organization, and problem-solving abilities
  • Cross-cultural experience; ability working with limited-English speakers a plus
  • Competency using computer applications for writing, record-keeping, and research
  • 4-year college degree or work experience equivalent
  • Valid MN Driver’s license with proof of insurance and good driving record
  • Agree with and adhere to Transform Minnesota’s Statement of Faith, Core Values and Code of Conduct

Additional Information:

  • Status: Full-time (40 hours per week), with a typical workday schedule (8:30am-5pm)
  • Flexibility in scheduling required for evening (2/week maximum) and weekend (1/month) trainings and connection

August 11, 2023
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