Refugee Cash Assistance Program Coordinator

Reports to: Employment Program Manager

Status: Full-time, 40 hours/week, with benefits

Arrive Ministries is a Christian nonprofit seeking life transformation for refugees, immigrants, and the Church. Arrive Ministries is a refugee resettlement agency, providing resettlement services to newly-arriving refugees.

Job Summary: The Refugee Cash Assistance Program Coordinator screens and processes all Refugee Cash Assistance (RCA) applications for refugees and Special Immigrant Visa recipients and other eligible individuals (Asylees, Humanitarian Parolees, Cuban/Haitian entrants) living in surrounding counties.

RESPONSIBILITIES:

• Determine initial and ongoing client eligibility for the RCA program.
• Conduct RCA eligibility interviews, process applications, and collect necessary verifications.
• Inform clients of rights, responsibilities, expectations, and data privacy practices.
• Provide orientation for RCA, Supplemental Nutrition Assistance Program (SNAP), and Refugee Employment Services (RES) programs and complete enrollments into each program as eligible.
• Input client information in the MAXIS database and fax to county public assistance offices, ensuring security of all private data.
• Partner with local county financial workers to ensure client access to and compliance with programs.
• Maintain thorough and accurate client records in RCA case files and MAXIS database, as well as R&P case notes.
• Collaborate with and make referrals to Refugee Employment Services (RES) agencies on behalf of clients and maintain regular monthly follow-up to ensure client compliance with program expectations.
• Oversee monthly distribution of RCA checks and bus cards to clients.
• Respond to phone inquiries and walk-in clients.
• Impose sanctions on non-compliant clients, in accordance with RCA program standards.
• Recover overpayments and issue restored benefits when applicable.

KNOWLEDGE AND SKILLS:

Required:

• Bachelor’s degree or equivalent work experience
• Excellent time management, organization, and problem-solving abilities
• Demonstrated ability to work independently, communicate professionally (verbal and written), take initiative, and build collaborative professional relationships with internal and external partners
• Patience and compassion with people in transition and limited English capabilities.
• High competency in database functions, creating and maintaining Excel spreadsheets, utilizing Microsoft Office products, navigating computer databases and systems.
• Able to speak, read, and write fluently in English
• Driver’s license and access to reliable transportation
• Agree with and adhere to Transform Minnesota’s Statement of Faith, Core Values and Code of Conduct

Preferred:

• Ability to speak refugee languages such as Arabic, Burmese, French, Karen, Kiswahili, Oromo, Spanish, Pashto, Dari or Somali
• Experience working with individuals from a refugee or immigrant background