Reception & Placement Housing and Case Coordinator

Reporting Relationship: Director of Refugee Services

Status: Full-time with benefits

Arrive Ministries an affiliate of Transform Minnesota: Is a faith-based organization dedicated to the cause of the refugee and immigrant.  Our mission is to live out God’s command to welcome refugees and immigrants by loving them practically, socially and spiritually.  We provide direct program services and we empower the local Church to welcome and walk alongside newly arriving refugees.

 Purpose of this Position: This position, within the Reception and Placement (R&P) department, will assist with newly arriving refugees; securing safe, sanitary, and affordable housing and connecting them to necessary services.

Duties and Responsibilities:

• Work with Case Managers to provide case management for newly-arrived refugees in accordance with the federal Cooperative Agreement and accompanying resettlement guidelines
• Assist with social services delivery (i.e., provide and/or arrange transportation to appointments such as Social Security, ESL, school registration, public assistance)
• Secure appropriate housing for newly-arrived refugees, in compliance with the Cooperative Agreement.
• Address emergency housing concerns as they arise, including but not limited to maintenance issues, pest problems, and landlord/tenant misunderstandings or communication challenges.
• Complete bed deliveries, apartment set-ups, and lease signings in a timely manner.  Coordinate with other members of the R&P team as necessary.
• Complete all required reports, case notes, and documentation in an efficient, accurate and timely manner, and maintain case files as prescribed by the U.S. Department of State (DOS).
• Coordinate apartment set-ups, bed and welcome kit deliveries, and lease signings for cases
• Initiate referrals to necessary community-based services for newly-arrived refugee clients (i.e., medical, employment, ESL, mental health)
• Assist newly-arrived refugee families in crisis de-escalation and conflict mediation, sometimes with the help of other Arrive Ministries staff
• Assist with R&P core services appointments as job responsibilities and availability provide.

Required Knowledge and Skills:

• Four year degree in areas such as social services, global studies, cross cultural communication, or equivalent job experience
• Valid MN Driver’s License with proof of insurance and good driving record
• Able to speak, read, and write fluently in English
• Competency using computer applications for writing, record keeping, and research
• Strong people skills across class, religion, culture, age, and gender
• Excellent time management, organization, attention to detail, and problem-solving abilities
• A demonstrated faith in Jesus Christ and compatibility with our mission
• Agree with and adhere to Transform Minnesota’s Statement of Faith, Core Values and Code of Conduct.

 Knowledge and Skills Preferred:

• Work experience in social services and/or case management
• · Able to speak, read, and write fluently in other languages such as Somali, Swahili, Karen, Russian, Lingala
• · Knowledge and familiarity with social services and community resources in the Twin Cities metro area

 Additional Information:

• 40 hours per week within a typical work schedule of Monday to Friday, 8:30 a.m. to 5:00 p.m.
• Flexibility in scheduling needed to attend late-evening or early morning appointments or other unexpected situations